Booked an experience: 

1. All bookings will be confirmed in writing

2. When booking all information must be give regarding person or persons taking part on the experience (i.e. can they walk far, go up and down hills, in a wheel chair) so we can tailor make the experience to suit their requirements. If all information is not given we are not responsible for the birds and where the experience is run (i.e. on a farm, walking, hillsides, big birds, heavy birds). 

3. Payment in full or a 50% deposit must be paid when booking to secure slot. Remaining amount must be paid in full before the experience takes place.

4. Once you have received the payment link to pay either the full amount or a deposit for our services, payment must be made within THREE HOURS, unless a written agreement has been provided by Carmarthenshire Falconry confirming an alternative arrangement. If payment is not received within this time, we reserve the right to release the booking date and make it available to other customers

5. After booking there is a 7-day cooling off period when a full refund will be given if you choice to cancel.

6. Cancelling any bookings must be made in writing to Carmarthenshire Falconry up to 2 weeks before booked date for a 50% refund of             the amount already paid. Any cancellations made after the 2-week deadline no refund will be given unless under extreme circumstances.

7. All vouchers must be booked and taken before expiration date. Vouchers can be extended by applying to Carmarthenshire Falconry in writing before voucher expiration date. Carmarthenshire Falconry has the right not to offer an extension.

Carmarthenshire Falconry cancelation or postponing of an experience:

1, Carmarthenshire Falconry has the right to postpone any experience with no notice for the bird’s welfare or bad weather (Rain, high winds, bird flu).

2. Carmarthenshire Falconry has the right to cancel any experience and a full refund will be given.